Last Updated: March 29, 2026

PART ONE: Privacy Policy

Tri State Gate (“we,” “us,” or “our”) takes your privacy seriously. This Privacy Policy describes how we gather, use, store, share, and protect personal information collected through our website at https://www.tristategate.com and any other digital properties we operate.

For the purposes of this policy, “personal information” means any data that can reasonably be used — on its own or in combination with other data — to identify a specific individual. This includes details like your name, mailing address, email address, phone number, date of birth, payment information, device identifiers, and records of how you interact with our online services.

“Sensitive personal information” is a subset of personal information that requires heightened protection. It includes data that reveals racial or ethnic origin, religious beliefs, mental or physical health conditions, sexual orientation, citizenship or immigration status, genetic or biometric data, precise geolocation data, financial account information (such as account numbers combined with access codes or passwords), and personal information collected from a known child. Where applicable law requires consent before processing sensitive personal information, we will obtain that consent or provide you with the ability to limit such processing.

Our website may contain links to websites or services operated by other parties. Those third-party sites maintain their own privacy practices, and we encourage you to review their policies before sharing any personal information with them. This Privacy Policy governs only data collected through our own properties and does not extend to your activities on any third-party site you may reach after leaving ours.

1. What Information We Gather

The data we collect generally falls into two categories: information you provide to us directly, and information captured automatically when you access our services.

1.1 Information You Provide Directly

This is data you consciously and voluntarily share with us — for example, when you fill out a form, sign up for our newsletter, participate in a promotion or giveaway, submit content, or contact us. This may include:

  • Your name
  • Your email address
  • Your phone or mobile number
  • Your mailing address, project address, or service location
  • Your ZIP code
  • A description of your project, inquiry, or service request
  • Payment and billing information
  • Your social media profiles

1.2 Information Captured Automatically

This refers to data that your devices and browsers transmit to our servers as a standard part of accessing web-based services.

Server Logs

Each time you visit our website, our servers may record standard data transmitted by your browser, such as:

  • Your Internet Protocol (IP) address
  • The type and version of your browser
  • Which pages you viewed
  • The date and time of your visit and how long you spent on each page
  • Other general usage details

If you encounter a technical error while using our site, we may also capture diagnostic data related to that error — including your device specifications, the action you were attempting, and related technical information. You may or may not receive notification when such errors occur.

While this type of data may not directly identify you on its own, it could potentially be combined with other information to do so.

Device Information

When you visit our website or interact with our services, we may automatically collect certain details about your device, such as:

  • Device type
  • Operating system
  • Unique device identifiers
  • Browser type

The specific data available to us depends on the settings of your device and software. We recommend consulting the privacy documentation from your device manufacturer or software provider for further details.

1.3 Content You Submit

We define “user-generated content” as text, images, video, or other materials you voluntarily provide for publication on our website or redistribution through our social media channels. Any such content is associated with the account or email address you used when submitting it.

Content submitted for publication will become publicly accessible once posted (following any applicable review process). After publication, it may be seen by parties not covered by this Privacy Policy.

1.4 Information We Do Not Collect

We do not collect, transmit, or store biometric data — such as fingerprints, facial recognition scans, voiceprints, or retina or iris images — through our website, digital services, or business systems. Where our gate and access control products include biometric features, Tri State Gate does not receive, process, or maintain any biometric data on its own systems.

2. Our Basis for Collecting Your Information

We only gather and use personal information when there is a legitimate and lawful reason to do so. We limit our collection to what is reasonably necessary to deliver our services to you.

3. How We Collect and Use Your Information

We may gather personal information from you when you:

  • Participate in any contest, competition, sweepstake, or survey we offer
  • Subscribe to receive communications from us via email or social media
  • Browse our content using a mobile device or web browser
  • Reach out to us through email, social media, or similar channels
  • Reference or mention us on social media platforms

We may gather, retain, use, and share information for the purposes listed below. We will not process personal information in ways that are inconsistent with these stated purposes:

  • Delivering the core features and functionality of our services
  • Allowing you to tailor or personalize your experience on our website
  • Communicating with you and responding to your inquiries
  • Conducting analytics, market research, and business development — including improving our website, applications, and social media presence
  • Presenting you with promotional content aligned with your interests
  • Maintaining internal records and handling administrative tasks
  • Operating contests, sweepstakes, and other promotional activities
  • Meeting our legal obligations and resolving disputes
  • Attributing content you submit (such as posts or comments) that we publish
  • Performing technical assessments to maintain and improve our applications and platforms

We may supplement the information you provide — and the data we collect automatically — with research data and general information obtained from other reputable sources. For instance, insights from our marketing efforts may be combined with website usage data to help us improve our site and your experience on it.

We may use automated tools and technologies to support routine business operations such as scheduling, communications, and data analysis. However, we do not use any automated process to make decisions that produce legal or similarly significant effects on our customers without human involvement.

4. Protecting Your Information

We use commercially reasonable safeguards — including administrative, technical, and physical measures — to protect the personal information in our possession from unauthorized access, loss, theft, disclosure, alteration, and misuse — both during the collection process and throughout the time we retain it. These safeguards are designed to be appropriate to the sensitivity of the data we hold, consistent with the requirements of the New York SHIELD Act and other applicable data security laws.

That said, no method of electronic transmission or digital storage is completely foolproof. While we strive to protect your data, we cannot guarantee absolute security.

You are also responsible for maintaining the strength and confidentiality of any passwords associated with your use of our services, and for ensuring that your personal information is not made publicly accessible through our platform.

5. How Long We Retain Your Information

We keep personal information for as long as it serves a legitimate business purpose — including maintaining customer relationships, providing and improving our services, internal record-keeping, business planning, and complying with legal, accounting, tax, and regulatory obligations.

Because we operate in an industry where projects, warranties, service relationships, and potential legal matters can span many years, we generally retain customer and project records for the life of the business relationship and beyond where we have a continuing business reason to do so.

When personal information is no longer needed for any legitimate business or legal purpose, we will either delete it or strip it of all identifying details so that it can no longer be linked to you.

If you submit a deletion request, we will evaluate it in accordance with applicable law and inform you of any exceptions that may apply. For more information about exercising your rights, see Section 9 and Section 13 of this policy.

6. Children’s Privacy

Our products and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children in that age group. We also do not knowingly collect personal information from minors between the ages of 13 and 16 without verifiable parental or guardian consent where required by applicable law.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verified parental consent, we will take prompt steps to delete that information from our records. If you believe that we may have collected information from a child, please contact us immediately using the details at the end of this document.

7. Sharing Personal Information with Third Parties

We may share personal information with the following types of recipients:

  • A parent company, subsidiary, or affiliate of our organization
  • Third-party service providers who help us operate our business — including (but not limited to) IT and hosting providers, data storage services, analytics platforms, error monitoring tools, debt collection services, maintenance providers, marketing and advertising partners, professional advisors, and payment processors
  • Our employees, contractors, and related entities
  • Current or prospective agents or business partners
  • Sponsors or promoters of any contest, sweepstake, or promotion we conduct
  • Credit reporting agencies, courts, tribunals, and regulatory authorities — if you fail to pay for goods or services we have provided
  • Courts, tribunals, regulatory authorities, and law enforcement — as required by law, in connection with actual or anticipated legal proceedings, or to establish, exercise, or defend our legal rights
  • Third parties (including agents or subcontractors) who help us provide information, products, services, or marketing to you
  • Third parties engaged to collect or process data on our behalf
  • Any entity that acquires — or to which we transfer — all or substantially all of our assets and business operations

Third-Party Services We Currently Use

  • Google Analytics
  • Google Ads
  • CallRail
  • Microsoft Clarity
  • Meta
  • Microsoft Ads
  • Unbounce

8. International Transfers of Personal Information

The personal information we collect is stored and processed in the United States, or in locations where we or our partners, affiliates, and third-party providers maintain facilities.

The countries where we store, process, or transfer your personal information may not offer the same data protection laws as the country where you originally provided it. When we transfer personal information to third parties in other countries, we will: (i) carry out those transfers in compliance with applicable law; and (ii) protect the transferred data consistent with the standards described in this Privacy Policy.

9. Your Rights and How to Control Your Information

Your Choice: By providing personal information to us, you acknowledge that we will handle it as described in this policy. You are not required to provide personal information, but choosing not to may affect your ability to use our website or certain products and services we offer.

Third-Party Information: If we receive personal information about you from a third party, we will treat it in accordance with this policy. If you are a third party providing someone else’s personal information to us, you represent and warrant that you have obtained that person’s consent to share their data with us.

Marketing Preferences: If you have previously opted in to receive marketing communications from us, you may change your mind at any time by contacting us using the details at the end of this document.

Accessing Your Information: You may request a summary of the personal information we hold about you.

Correcting Your Information: If you believe any information we hold about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please let us know using the contact details in this document. We will take reasonable steps to correct any data found to be inaccurate, incomplete, misleading, or out of date.

Non-Discrimination: We will not treat you differently for exercising your privacy rights. Unless your personal information is needed to provide a specific service or offer (such as user support), we will not deny you goods or services, charge you different rates, impose penalties, or provide a different level or quality of service because you exercised a privacy right.

Data Breach Notification: We will comply with all applicable laws regarding notification in the event of a data breach.

Complaints: If you believe we have violated a relevant data protection law, please contact us with full details of the alleged breach. We will promptly investigate and respond to you in writing with the outcome and any steps we plan to take. You also have the right to contact the appropriate regulatory body or data protection authority regarding your complaint.

Opting Out of Communications: You may opt out of marketing and promotional messages from us at any time by using the opt-out method provided in the communication itself. For example, you can click the “unsubscribe” link in any marketing email we send, reply “STOP” to any SMS message from us, or contact us directly using the information at the end of this document. In some cases, we may need to verify your identity before processing your opt-out request.

Our email communications comply with the CAN-SPAM Act. All marketing emails we send include a clear and conspicuous unsubscribe mechanism, accurate sender information, and honest subject lines.

Even if you opt out of marketing communications, we may still contact you for non-promotional reasons — such as managing your account, responding to service-related inquiries, or providing important updates about our services.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to gather information about you and your behavior on our site. A cookie is a small data file placed on your computer by our website, which is accessed each time you return. Cookies help us understand how you use our site so we can deliver content that matches your stated preferences.

10.1 Types of Cookies We Use

Strictly Necessary Cookies: These cookies are essential for the basic operation of our website. They enable core functionality such as page navigation, secure access, and form submissions. Our website cannot function properly without these cookies.

Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information about page visits, traffic sources, and user behavior patterns. We use this data to improve the performance and usability of our site.

Marketing Cookies: These cookies are used to track visitors across websites and display advertisements that are relevant to individual users. They help us measure the effectiveness of our advertising campaigns and limit the number of times you see a particular ad.

10.2 Third-Party Cookies

Some cookies on our website are placed by third-party services we use to operate and improve our business. These include but are not limited to Google Analytics, Microsoft Clarity, and Meta. These third-party tools may set their own cookies on your device to collect information about your browsing activity across different websites. The data collected by these third parties is subject to their own respective privacy policies.

10.3 Managing and Rejecting Cookies

Most web browsers allow you to control cookies through their settings. You can typically configure your browser to block all cookies, block only third-party cookies, or clear cookies when you close your browser. Please note that disabling or rejecting certain cookies may affect the functionality of our website and limit your ability to use some features. For instructions on managing cookies, consult the help or settings menu of your specific browser.

11. Business Transfers

In the event that we are acquired, merge with another entity, or — in the unlikely event — go out of business or enter bankruptcy, your personal information would be among the assets transferred to the acquiring party. You acknowledge that such transfers may take place, and that any party acquiring us may — to the extent permitted by law — continue to use your personal information under the terms of this policy, which they will be required to adopt as the basis for any rights over such data.

12. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, evolving industry standards, or updates to applicable laws and regulations. When we make changes, we will post the revised policy at the same web address where you are currently reading it.

If the law requires it, we will obtain your permission or give you the opportunity to opt in to — or opt out of — any new uses of your personal information.

13. Additional Disclosures for U.S. State Privacy Laws

Multiple U.S. states have enacted comprehensive privacy laws that grant residents specific rights regarding their personal information. These include, but are not limited to, the laws of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia. Additional states may enact similar laws after the date of this policy.

Tri State Gate operates in New York, Connecticut, and New Jersey, and may collect personal information from residents of any U.S. state through our website. Rather than provide separate disclosures for each state, we apply the following rights and protections broadly to all users of our services, regardless of your state of residence. Where a specific state is referenced by name below, that reference applies to requirements unique to residents of that state.

To the extent required by applicable state law, we disclose that Tri State Gate does not collect, use, or sell personal data for the purpose of training artificial intelligence or machine learning models.

13.1 Your Consumer Privacy Rights

Subject to applicable law, you have the right to:

  • Access: Confirm whether we are processing your personal information and request a copy of the specific data we hold about you.
  • Correct: Request that we correct inaccurate personal information we maintain about you.
  • Delete: Request that we delete personal information we have collected from you, subject to certain exceptions required by law.
  • Portability: Receive a copy of your personal information in a structured, commonly used, machine-readable format and, where technically feasible, have it transmitted to another entity.
  • Opt Out of Sale or Sharing: Direct us not to sell your personal information or share it for purposes of cross-context behavioral advertising (see Section 14 below).
  • Opt Out of Targeted Advertising: Direct us not to process your personal information for the purpose of targeted advertising.
  • Opt Out of Profiling: Direct us not to use your personal information for profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
  • Limit Use of Sensitive Personal Information: Where applicable, request that we limit the use and disclosure of your sensitive personal information to only those purposes necessary to provide the services you have requested.
  • Non-Discrimination: Exercise any of the rights above without receiving discriminatory treatment from us.

To exercise any of these rights, you may submit a request through the privacy rights request form on our website at https://www.tristategate.com/privacy-request/, or by emailing us at privacy@tristategate.com. Include “Privacy Rights Request” in the subject line along with your name and state of residence. We will verify your identity before processing your request and respond within the timeframe required by applicable law (generally 45 days, with the possibility of one extension).

You may also designate an authorized agent to submit a request on your behalf. We may require the agent to provide written proof of authorization and may separately verify your identity.

If we decline your request, you have the right to appeal that decision. To appeal, contact us with the subject line “Privacy Rights Appeal.” We will respond to your appeal within the timeframe required by applicable law.

13.2 Do Not Track and Universal Opt-Out Signals

Some browsers and browser extensions transmit opt-out preference signals — such as the Global Privacy Control (“GPC”) — that communicate your privacy preferences automatically to the websites you visit. We honor GPC signals and other recognized universal opt-out mechanisms as valid requests to opt out of the sale or sharing of personal information and targeted advertising, to the extent required by applicable law.

Some browsers also offer a “Do Not Track” feature. At this time, there is no universally accepted standard for how websites should respond to “Do Not Track” signals. We follow the standards set out in this Privacy Policy to ensure that we collect and process personal information in a lawful, fair, and transparent manner.

13.3 Cookies and Tracking Technologies

You may decline cookies from our site at any time if your browser supports that option. Most browsers include settings that let you block all or some cookies. Your ability to restrict cookies depends on your browser’s capabilities.

13.4 California Financial Incentive Disclosure

In keeping with your right to non-discrimination, we do not currently offer financial incentives related to the collection, retention, or sale of your personal information. If we offer such incentives in the future — such as loyalty programs, sweepstakes, or promotional offers — they will be reasonably related to the value of your personal information, and we will provide clear written terms describing the program. Your participation would require prior opt-in consent, which you may revoke at any time.

13.5 California Notice of Collection

During the preceding 12 months, we have collected the following categories of personal information as defined by the CCPA:

  • Identifiers — such as name, email address, phone number, account name, IP address, and account-assigned IDs
  • Customer records — such as billing and shipping addresses, and credit or debit card information
  • Internet and network activity — such as records of your interactions with our services
  • Audio and visual data — such as photos or videos you share with us or post through our services
  • Geolocation data — such as approximate location derived from your IP address or device settings
  • Inferences — such as information about your interests, preferences, and favorites

For more detail on the information we collect and its sources, see the “What Information We Gather” section above. We collect and use these categories for the business purposes described in the “How We Collect and Use Your Information” section, including to provide and operate our services. For information about whether we sell or share these categories, see Section 14 below.

13.6 California Right to Know, Delete, Correct, and Limit

In addition to the rights described in Section 13.1, California residents may request that we disclose specific details about our data practices over the prior 12 months, including:

  • The categories of personal information we have collected about you
  • The sources from which that information was collected
  • The categories of personal information we disclosed for a business purpose or sold
  • The categories of third parties who received personal information for a business purpose or through a sale
  • The business or commercial reasons for collecting or selling the information
  • The specific pieces of personal information we have collected about you

California residents also have the right to request that we limit the use and disclosure of sensitive personal information to only those purposes that are necessary to provide the services or goods you have requested, or as otherwise permitted by the CCPA.

To exercise any of these rights, contact us using the details provided in this document.

13.7 Shine the Light

In addition to the rights described above, you may request information about how we share certain categories of personal information — as defined by applicable law — with third parties and affiliates for their own direct marketing purposes.

To make such a request, contact us using the details in this document. Your request must include “Privacy Rights Request” in the first line of the description, along with your name, street address, city, state, and ZIP code.

13.8 Connecticut, Nevada, New Jersey, and Other State-Specific Notes

Connecticut: The Connecticut Data Privacy Act (“CTDPA”) grants Connecticut residents rights that are substantially reflected in Section 13.1 above.

Nevada: Nevada Revised Statutes Chapter 603A grants Nevada consumers the right to opt out of the sale of certain covered information. Because Tri State Gate does not sell personal information, this right is already honored. To submit an opt-out request under Nevada law, contact us at privacy@tristategate.com.

New Jersey: The New Jersey Data Protection Act (“NJDPA”) grants New Jersey residents rights that are substantially reflected in Section 13.1 above. Under the NJDPA, we will obtain consent before processing the sensitive personal information of any New Jersey resident. For consumers we know or have reason to believe are between the ages of 13 and 17, we will obtain consent before processing their personal data for the purposes of targeted advertising, selling their personal data, or profiling.

Other States: If you are a resident of any U.S. state with a comprehensive privacy law not specifically referenced above, the rights and protections described in Section 13.1 are intended to meet or exceed the requirements of your state’s law. If you believe your state grants you additional rights that are not addressed in this policy, please contact us and we will work to honor your request consistent with applicable law.

14. Do Not Sell or Share My Personal Information

Tri State Gate does not sell personal information for monetary consideration and has no intention of doing so. However, we share certain personal information — such as device identifiers, browsing activity, and interaction data — with advertising platforms including Google, Meta, and Microsoft for the purpose of delivering targeted advertising. Under the CCPA and similar state laws, this type of data sharing for cross-context behavioral advertising may be considered a “sale” or “sharing” of personal information, even though no monetary exchange takes place.

You have the right to opt out of this type of sharing. To exercise your right, you may:

  • Submit a request through the privacy rights request form on our website at https://www.tristategate.com/privacy-request/.
  • Use a browser or browser extension that transmits the Global Privacy Control (“GPC”) signal or another recognized universal opt-out mechanism. We will treat such signals as valid opt-out requests.
  • Contact us using the details provided in the Contact Us section at the end of this document and include “Do Not Sell or Share My Personal Information” in the subject line.

We will process your request in accordance with applicable law and will not discriminate against you for exercising this right.

For more information about your rights under state privacy laws, see Section 13 above.

15. Additional Disclosures for GDPR Compliance (European Economic Area and United Kingdom)

This section applies to residents of the European Economic Area (“EEA”) under the General Data Protection Regulation (“GDPR”) and to residents of the United Kingdom under the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018. Where these frameworks impose substantially the same requirements, we address them together below. Where obligations differ by jurisdiction, the relevant distinction is noted.

15.1 Data Controller / Data Processor

Under the GDPR and UK GDPR, organizations that process personal information for their own purposes are classified as “data controllers,” while those that process it on behalf of other organizations are classified as “data processors.” Tri State Gate, located at the address provided in the Contact Us section at the end of this document, acts as a Data Controller with respect to the personal information you provide.

15.2 Third-Party Sourced Information

We may receive personal information about you indirectly from third parties who have your permission to share it — for example, if you purchase a product or service through a business that works with us and authorize them to share your details so we can complete the transaction.

We may also collect publicly available information about you from social media and messaging platforms you use. The availability of such information depends on both the platform’s privacy policies and your own privacy settings.

15.3 Additional Purposes for Collection and Use

In addition to the purposes described earlier in this policy, we may use personal information for marketing and market research activities — including analyzing how visitors use our site, identifying opportunities to improve our website, and enhancing user experience.

15.4 When We No Longer Need Your Information

If your personal information is no longer required for the purposes we have stated — or if you exercise your Data Subject Rights (described below) — we will delete your information or anonymize it by removing all details that could identify you. However, we may retain your information where necessary for compliance with legal, accounting, or reporting obligations, or for archiving in the public interest, scientific or historical research, or statistical purposes.

15.5 Legal Grounds for Processing Your Information

We will only collect and use your personal information where we have a lawful basis to do so. We process your data in a fair, lawful, and transparent manner. If we need your consent to process your personal information and you are under 16 years of age, we will seek your parent’s or legal guardian’s consent for that specific purpose. We never directly market to anyone under 18 years of age.

The lawful bases we rely on depend on the services you use and how you use them. They include:

Consent: Where you grant us permission to collect and use your personal information for a specific purpose. You may withdraw consent at any time through the mechanisms we provide, though withdrawal does not affect the lawfulness of processing that occurred before you withdrew. When you contact us, we assume consent based on your affirmative action — meaning you consent to our using your name and email address to respond to your inquiry. If you agree to receive marketing communications, we will send them based on your consent until you tell us to stop. While we can delete your contact details upon request, we cannot recall messages already sent. For questions about withdrawing consent, contact us using the details in this document.

Contractual Necessity: Where processing is required to fulfill a contract with you, or to take steps at your request before entering into a contract. For example, if you contact us with an inquiry, we may need your name and contact details to respond.

Legitimate Interests: Where we determine that processing is necessary for our legitimate business interests — such as providing, operating, improving, and communicating about our services. If you submit content intended for publication on our site, we may need certain details to identify you as the author. Our legitimate interests include research and development, understanding our audience, marketing and promoting our services, operating efficiently, and protecting our legal rights.

Legal Obligation: Where we are legally required to use or retain your personal information — for example, to comply with court orders, government requests, criminal investigations, or regulatory requirements. As an example, we are required to maintain financial records for a minimum of 7 years. For questions about how we retain data to comply with legal obligations, please contact us.

15.6 International Transfers of Personal Information

The personal information we collect is stored and processed in the United States, where Tri State Gate is located. The United States may not offer the same level of data protection as the EEA or the United Kingdom.

When we transfer personal information to the United States or to third parties in other countries, we will: (i) carry out those transfers in compliance with applicable law, including the GDPR, the UK GDPR (Article 45), and the Data Protection Act 2018; and (ii) employ appropriate safeguards — including during transit — to protect the transferred data consistent with the standards described in this Privacy Policy.

15.7 Your Data Subject Rights

Under the GDPR and UK GDPR, you have the following rights with respect to your personal information:

Right to Be Informed: You have the right to know how your data is collected, processed, shared, and stored. This Privacy Policy is intended to satisfy that right.

Right of Access: You may request confirmation of whether we are processing your personal information and, if so, request a copy of that data by submitting a Data Subject Access Request (“DSAR”). We will respond to your request within one month of receipt. If your request is complex or we receive a high volume of requests, we may extend this period by up to two additional months and will notify you of any extension within the initial response period.

Right to Rectification: If personal data we hold is inaccurate, outdated, or incomplete, you have the right to have it corrected, updated, or completed. This may include adding a supplementary statement to flag any inaccuracy or disputed claim. This right applies only to your own personal data — you cannot seek rectification of another person’s information.

Right to Erasure (“Right to Be Forgotten”): Under certain circumstances, you may request that we delete your personal data. This is a qualified right — not absolute — and applies only in specific situations, including:

  • When the personal data is no longer necessary for the purpose for which it was originally collected
  • When consent was the basis for processing and has been withdrawn (Tri State Gate relies on consent for processing in very few circumstances)
  • When we relied on legitimate interests as the legal basis, you exercised the right to object, and we have no overriding legitimate grounds to refuse
  • When personal data is being processed for direct marketing and you object to that processing
  • When legislation requires the data to be destroyed

Right to Restrict Processing: You may request that we restrict the processing of your personal information if: (i) you contest the accuracy of your data; (ii) you believe your data has been processed unlawfully; (iii) you need us to retain the data solely for a legal claim; or (iv) we are evaluating your objection to processing based on legitimate interests.

Right to Data Portability: You have the right to receive certain personal data in a structured, commonly used, machine-readable format (such as a CSV file), and to ask us to transfer that data directly to another organization. However, this right applies only to data you have directly provided to us in electronic form, and direct transfer to another organization is available only where technically feasible.

Right to Object: You may object to the processing of your personal information where we rely on legitimate interests or the public interest as our legal basis. If you do, we must demonstrate compelling legitimate grounds for continuing to process your data that override your interests, rights, and freedoms. You have an absolute right to object to processing for direct marketing purposes at any time.

Rights Related to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing — including profiling — that produces legal or similarly significant effects concerning you, except where the decision is necessary for entering into or performing a contract, is authorized by law, or is based on your explicit consent.

To exercise any of these rights, contact us using the details in the Contact Us section at the end of this document.

Data Breach Notification: If we discover a data breach, we will investigate and — where required by applicable law or where we determine notification is appropriate — report the incident to the applicable data protection regulator and notify you.

Complaints: If you believe we have violated your rights under the GDPR or UK GDPR, please contact us with full details so we can investigate. We would appreciate the opportunity to address your concerns before you escalate to a regulatory authority.

15.8 Inquiries, Reports, and Escalation

To ask questions about this Privacy Policy or to report potential privacy violations, contact us using the details in the Contact Us section at the end of this document.

If we are unable to resolve your concern to your satisfaction, you have the right to lodge a complaint with the appropriate supervisory authority:

EEA Residents: A list of supervisory authorities is maintained by the European Data Protection Board at https://edpb.europa.eu.

UK Residents:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate)
Website: www.ico.org.uk

16. Additional Disclosures for Canadian Privacy Law (PIPEDA)

16.1 Application

The Personal Information Protection and Electronic Documents Act (“PIPEDA”) applies to our handling of personal information in connection with commercial activities involving individuals in Canada. Under PIPEDA, “personal information” encompasses any factual or subjective data — recorded or not — about an identifiable individual, excluding business contact information used solely for professional communications.

16.2 What Constitutes Personal Information Under PIPEDA

Under Canadian law, examples of personal information include: name, age, ID numbers, income, ethnic origin, blood type, opinions, evaluations, comments, social status, disciplinary actions, employee files, credit records, loan records, medical records, the existence of a dispute between a consumer and a merchant, and intentions such as intent to acquire goods or services or to change employment.

16.3 Right of Access

PIPEDA grants you a general right to access the personal information held about you by businesses subject to the law. To exercise this right, submit a written request. We may charge a nominal fee to process your request, which we will communicate to you before proceeding.

If you believe any fees associated with access are unreasonable, you have the right to file a complaint. We retain discretion over the format in which we provide copies of your information. We will fulfill your request within 30 days of receipt. If we cannot meet that deadline, we will notify you before the 30-day period expires if:

  • Meeting the timeline would unreasonably interfere with our business operations; or
  • The consultations required to respond make it impractical to meet the deadline.

We may also extend the response period if additional time is needed to convert your personal information into an alternative format. In such cases, we will notify you of the delay and the reason within the initial 30-day window.

16.4 Right of Correction

You may request that we correct factual errors or omissions in your personal information. We may ask you to provide supporting evidence. Under PIPEDA, an organization must amend data as needed if you successfully demonstrate that it is incomplete or inaccurate.

If you believe the personal information we hold about you is incorrect or incomplete, contact us at any time using the details in this document. If we cannot reach an agreement about whether a correction is warranted, you have the right to have your concerns noted with the Office of the Privacy Commissioner of Canada.

16.5 PIPEDA’s Ten Fair Information Principles

This Privacy Policy complies with PIPEDA’s ten fair information principles:

  1. Accountability. Tri State Gate is responsible for all personal information under its control and has designated personnel to ensure compliance with these ten principles. All employees are accountable for protecting customer personal information.
  2. Identifying Purposes. We identify the reasons for collecting personal information at or before the time of collection.
  3. Consent. We require consent for the collection, use, or disclosure of personal information, except where PIPEDA or other law permits or requires otherwise. Consent is deemed granted when you access a product or service we offer. Express consent may be obtained verbally, in writing, or electronically. Consent may also be implied through your actions or continued use of a service after we have notified you of changes.
  4. Limiting Collection. We collect only the personal information necessary for the purposes we have identified.
  5. Limiting Use, Disclosure, and Retention. We will not use or disclose personal information for purposes beyond those for which it was collected, unless we have your consent or are required by law. We retain personal information only as long as necessary to fulfill the identified purposes and any legal requirements.
  6. Accuracy. We maintain personal information in a form that is accurate, complete, and current to the extent necessary for the purposes for which it is used.
  7. Safeguards. We protect personal information with security measures appropriate to the sensitivity of the data.
  8. Openness. We make our policies and practices regarding personal information management available upon request, including through informational materials that describe our standards and procedures.
  9. Individual Access. We inform individuals about the existence, use, and disclosure of their personal information and provide access upon request, subject to legal restrictions. We may require written requests and will generally respond within 30 days. You may verify the accuracy of your information and request corrections or updates as appropriate.
  10. Challenging Compliance. You are welcome to direct questions or concerns about our compliance with this policy and PIPEDA to us using the contact information provided at the end of this document.

16.6 Anti-Spam Compliance

Our email communications comply with Canada’s Anti-Spam Legislation (“CASL”). We do not send unsolicited emails to individuals with whom we have no relationship, and we do not sell personal information such as email addresses to unrelated third parties. In some cases, your personal information may be shared with third-party partners who help administer products and services you have requested from us.

When you follow a link from our website to another site, you become subject to that site’s privacy and security policies. We encourage you to review the privacy policies of all websites you visit, particularly if you share personal information with them.

16.7 Inquiries, Reports, and Escalation

To ask questions about this Privacy Policy or to report privacy concerns, contact us using the details in the Contact Us section at the end of this document.

If we are unable to resolve your concern satisfactorily, you may also contact the Office of the Privacy Commissioner of Canada:

30 Victoria Street
Gatineau, QC K1A 1H3
Toll Free: 1-800-282-1376
Website: www.priv.gc.ca

17. Additional Disclosures for Australian Privacy Act Compliance

17.1 Application

The Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”) govern how we handle personal information in connection with individuals in Australia. This section supplements the rest of this Privacy Policy with additional disclosures required under Australian law.

17.2 International Transfers of Personal Information

If the handling of your personal information is governed solely by Australian privacy laws, you acknowledge that some third parties we work with may not be regulated by the Privacy Act or the Australian Privacy Principles. You acknowledge that if any such third party acts in a way that contravenes the Australian Privacy Principles, that party would not be accountable under the Privacy Act, and you would not be able to seek redress under the Privacy Act.

Before disclosing personal information to an overseas recipient, we will take reasonable steps to ensure that the recipient handles your information in a manner consistent with the APPs, or that you have consented to the transfer after being informed that APP 8.1 will no longer apply.

17.3 Your Rights Under the APPs

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you (APP 12)
  • Request correction of personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading (APP 13)
  • Make a complaint if you believe we have breached the APPs or an applicable registered code

17.4 Inquiries, Reports, and Escalation

To ask questions about this Privacy Policy or to make a complaint regarding our handling of your personal information, contact us using the details in the Contact Us section at the end of this document.

If we are unable to resolve your complaint to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner (“OAIC”):

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au

PART TWO: Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website located at https://www.tristategate.com, along with any related services offered by Tri State Gate (“we,” “us,” or “our”).

By accessing or using https://www.tristategate.com, you agree to be bound by these Terms, the Privacy Policy set forth in Part One of this document, and all applicable laws and regulations. If you do not agree to these Terms, you may not use or access this website or any services provided by Tri State Gate.

We reserve the right to modify any part of these Terms at our sole discretion. When we do, we will update this page accordingly. Any modifications take effect immediately upon publication.

18. Acceptable Use

By using this website, you warrant — on behalf of yourself, your users, and any other parties you represent — that you will not:

  • Copy, modify, or create derivative works from any materials or software available on this website, or decompile or reverse engineer them
  • Remove or alter any copyright notices, trademarks, or other proprietary markings from materials or software on this website
  • Transfer materials to another person or replicate (“mirror”) them on any other server
  • Use this website or its associated services in any manner — whether knowingly or through negligence — that disrupts, damages, or interferes with our networks or any other service we provide
  • Use this website or its associated services to transmit or distribute any content that is harassing, indecent, obscene, fraudulent, or unlawful
  • Use this website or its associated services in violation of any applicable law or regulation
  • Use this website to send unauthorized advertising, spam, or unsolicited promotional material
  • Collect, harvest, or gather data about other users without their consent
  • Use this website or its associated services in any way that infringes the privacy, intellectual property rights, or other rights of any third party

19. Intellectual Property

All intellectual property contained in the materials on this website is owned by or licensed to Tri State Gate, and is protected under applicable copyright and trademark law. We grant visitors a limited permission to download a single copy of these materials for personal, non-commercial, temporary use only.

This permission constitutes a license — not a transfer of ownership. The license terminates automatically if you violate any of these Terms, and we may revoke it at any time.

20. SMS/MMS Communications

Tri State Gate may send SMS and/or MMS communications for promotional, conversational, and informational purposes, but only with the prior express consent of the recipient.

20.1 Consent to Communications

When you opt-in to receive SMS/MMS communications from Tri State Gate, you expressly consent to Tri State Gate sending you SMS and/or MMS messages for the purposes described in “SMS/MMS Communications”. Tri State Gate does not charge any fees for these messages; however, message and data rates may apply, as determined by your mobile carrier. Consent is not a condition of purchase. Message frequency varies.

20.2 Data Sharing

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your personal data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

20.3 Automated Dialing Technologies

Tri State Gate may use an automatic telephone dialing system (“ATDS”) or other automated technologies to send you SMS and/or MMS messages for the purposes described in “SMS/MMS Communications”. By providing your consent, you acknowledge and agree to receive such communications delivered through automated technologies.

20.4 Opting Out of SMS/MMS Communications

To opt out of SMS communications at any time, reply with “STOP”, “UNSUBSCRIBE”, or “CANCEL” to any SMS/MMS message we send you. If you unsubscribe from receiving text messages, there may be a short delay while Tri State Gate processes your request(s). During this time, you may continue to receive SMS communications from us. For assistance with opting out of SMS communications, please contact us at privacy@tristategate.com.

20.5 Retention of SMS Consent Records

We retain records of your SMS opt-in consent — including your phone number, the date and method of consent, and the messaging program you consented to — for the duration of the messaging relationship and for a minimum of five years after the last message is sent. We maintain these records to comply with the Telephone Consumer Protection Act and applicable state consumer protection laws. These records may be retained even if you request deletion of your other personal information.

21. Disclaimer of Warranties

This website and all materials on it are provided on an “as is” basis. To the fullest extent permitted by law, Tri State Gate disclaims all warranties — express or implied — including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property or other rights.

22. Limitation of Liability

Tri State Gate and its suppliers shall not be liable for any consequential loss suffered or incurred by you or any third party arising from the use of — or inability to use — this website or the materials on it, even if we or an authorized representative have been advised (orally or in writing) of the possibility of such loss.

For the purposes of these Terms, “consequential loss” includes any indirect loss, consequential loss, actual or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use, and loss or corruption of data — whether arising under statute, contract, equity, tort (including negligence), indemnity, or otherwise.

Some jurisdictions do not permit limitations on implied warranties or exclusions of liability for consequential or incidental damages. In those jurisdictions, the limitations above may not apply to you.

To the fullest extent permitted by applicable law, the total liability of Tri State Gate arising out of or related to your use of this website — regardless of the form of action or theory of liability — shall not exceed the greater of one hundred dollars ($100.00) or the total amount you have paid to Tri State Gate in the twelve (12) months preceding the event giving rise to the claim.

23. Accuracy of Materials

The materials on our website are provided for general informational purposes only and are not intended to be comprehensive. Tri State Gate does not warrant or represent that any materials on this website — or on any resource linked from this website — are accurate, reliable, or likely to produce any particular result.

24. Third-Party Links

Tri State Gate has not reviewed all websites linked from our site and bears no responsibility for the content of any linked third-party site. The presence of a link does not imply our endorsement, approval, or control of that site. You access any linked site at your own risk, and we strongly recommend that you evaluate the suitability and trustworthiness of any third-party site before relying on it.

25. Termination

We may suspend or terminate your right to use our website — and terminate these Terms — immediately upon written notice for any breach of these Terms.

26. Severability

If any provision of these Terms is found to be void or unenforceable, that provision will be severed to the extent of the invalidity. The remaining provisions of these Terms will continue in full force and effect.

27. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York. You irrevocably submit to the exclusive jurisdiction of the courts of the State of New York for any disputes arising from or related to these Terms, subject to the arbitration provisions set forth in Section 29.

28. Indemnification

You agree to indemnify, defend, and hold harmless Tri State Gate, its officers, directors, employees, agents, contractors, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of or access to this website; (b) your violation of any provision of these Terms; (c) your violation of any applicable law or regulation; or (d) any content or information you submit, post, or transmit through this website. This indemnification obligation survives the termination of these Terms and your use of our website.

29. Dispute Resolution and Arbitration

29.1 Mandatory Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof — including the determination of the scope or applicability of this agreement to arbitrate — shall be resolved exclusively through binding arbitration administered in accordance with the rules of the American Arbitration Association (“AAA”). For disputes involving consumers, the AAA Consumer Arbitration Rules shall apply. For all other disputes, the AAA Commercial Arbitration Rules shall apply. The arbitration shall take place in the State of New York. Judgment on the arbitration award may be entered in any court having jurisdiction thereof.

29.2 Class Action Waiver

You and Tri State Gate agree that all claims and disputes shall be resolved on an individual basis and not as part of any class, consolidated, or representative action. The arbitrator may not consolidate proceedings or preside over any form of representative or class proceeding. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void and the dispute shall proceed in court.

29.3 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights. Claims eligible for small claims court in the State of New York may also be brought in that forum.

29.4 Governing Law

This arbitration provision and any dispute arising hereunder shall be governed by and construed in accordance with the laws of the State of New York, consistent with Section 27 of these Terms.

30. Accessibility Statement

Tri State Gate is committed to ensuring that our website is accessible to all users, including individuals with disabilities. We continually work to improve the accessibility of our digital properties and strive to follow generally accepted accessibility guidelines.

If you experience difficulty accessing any content or functionality on our website, or if you would like to report an accessibility concern, please contact us at privacy@tristategate.com or call us at (914) 244-0018. We welcome your feedback and will make reasonable efforts to address accessibility issues promptly.

Contact Us

If you have questions or concerns about this Privacy Policy or these Terms of Service, please contact us:

Privacy Inquiries
Email: privacy@tristategate.com

Tri State Gate
317 Railroad Avenue
Bedford Hills, NY 10507
(914) 244-0018