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Emergency Driveway Gate Repair

A Tri State Gate technician performing driveway gate repair.
We provide 24/7 emergency service. If you need emergency service or repairs right now, call (914) 244-0018 to reach a member of our team immediately.

If you’re calling after hours or during working hours and we missed your call, just follow the instructions on our answering machine and press 9 to get in touch with our on-call emergency technician. If that goes to voicemail, just leave a message and our emergency technician will call back immediately.

Sometimes, if it’s a minor issue, we can walk you through how to fix it over the phone. If the problem persists, we’ll dispatch a technician to your property right away.

Our technicians usually arrive within an hour. Once they get there, they’ll call to let you know they’ve arrived, and they’ll begin working on your gates right away.

Our vehicles are fully stocked with spare parts, and most problems can be fixed right on the spot. If extensive repairs are needed that require additional technicians, welders, or carpenters, we’ll be back as soon as possible the next day to finish the repairs.

Frequently Asked Questions

What should I do if I have an emergency?

Call our office at (914) 244-0018 to let us know you need service right away. Explain the problem as best you can, and we’ll dispatch our technicians to your property immediately.

How quickly can you get here?

Most of the time, we can be there within an hour. If we don’t have a technician nearby, the wait time may be longer. Either way we’ll give you an estimated time of arrival when you call with your repair request.

How do I open my gates in an emergency?

All gate systems have an emergency manual release mechanism. Most of our standard systems do this with a manual release key, which lets you bypass the hydraulics of the motor and push the gate open manually. You will need to do this for both gate panels separately. Be sure to remember to secure the gates in the open or closed position, because strong winds can move the gates unexpectedly when they’re in manual mode. If you need any help, call us at (914) 244-0018 and we can walk you through it.

My power went out. Will my gates still work?

This depends on the type of system you have. Systems that come with an integrated battery backup will continue to work for a limited number of cycles even if there’s no power to the unit. Other systems require continuous power to operate and will need to be opened or shut manually if the power is out. If you have a generator at your property, we suggest connecting your gates to the generator system: this will keep your gates working properly, even in a power outage.

Tri State didn’t install my gate. Are you still available to respond 24/7?

Yes, we can repair and maintain gates of any kind — even ones we didn’t install. Let us know what kind of system you have when you call, and we’ll make sure our technicians have what they need to service your gate. If you’re unsure of the type of gate system you have, our office can help you send us a picture through text or email.

Troubleshooting Tips

If your gates won’t open…

  • Check to see if there’s been a power failure. If your gates aren’t connected to a generator or don’t have a battery backup unit of their own, they won’t work during a power outage and they’ll need to be bypassed manually.
  • Try a different method of opening the gates: either your remote transmitter, the app on your phone, the keypad at the call box, or a push button or wireless keypad (if one is installed). Sometimes there is an issue with one specific component, but the other parts are working fine. When our technician arrives on site they’ll run a complete check of the entire system.

If your gates are locked open and won’t close…

  • Take a look at your safety eyes and make sure that nothing is obstructing them. This can be vines, plants, and leaves during the springtime, or wreaths and bows on the gate during the holiday season.
  • Make sure there isn’t a car parked on top of one of the vehicle loop sensors. The gates will typically remain open as long as a vehicle is sitting on one of these sensors.

Most importantly, always stay safe. Don’t try to tamper with the main power or any other electronics unless you’ve been properly trained — especially if it’s raining outside.

Do you have a service agreement in place? Our service contract customers receive priority for repairs and emergency situations. See our service agreement page for details.